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Privacy Policy for your Malaysia account

ultra888 keeps this Privacy Policy clear: we explain what data we collect when you open an account, use Touch 'n Go, GrabPay, Boost dan FPX, and move between…

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ultra888 Privacy Policy for your Malaysia account
CONTACT ROUTES

Reach us about privacy requests

Privacy questions should reach the team that can check your account safely. Use the contact path tied to your registered details so we can verify that the request comes from you. For privacy access, correction or deletion requests, we may ask for extra confirmation before releasing or changing any account record.

Team online

Live chat privacy queue

Use live chat after logging in when you need a quick privacy status check. We can confirm the request type, explain what record is involved, and move sensitive matters to a safer channel if documents are needed.

Account message centre

Send a private account message for data access, correction or deletion requests. This route keeps your request inside your account record, which helps us match dates, payment references and support history without exposing details elsewhere.

Email privacy request

Email us from the address linked to your account if you cannot log in. Include your username, the request you want us to handle, and no bank password, card PIN or one-time security code.

DATA CARE

How we manage Privacy Policy duties

Our privacy work covers the full account journey, from registration details to game session records and payment reconciliation.

Registration details

When you create an account, we collect details such as your name, contact data, login credentials and region signals. We use them to set up access, protect your profile and respond when you contact us.

Payment references

For Touch 'n Go, GrabPay, Boost dan FPX, we record payment references, amounts, timing and wallet matching results. These records help confirm deposits, investigate disputes and keep account balances aligned with processor responses.

Cookies and device data

Cookies help remember sessions, language choices and security signals on your device. You can adjust browser settings, but some account checks may need cookies to keep login flow and fraud screening working correctly.

Game session records

For VIP Roulette, Football Studio, Aviator, John Hunter, Extra Stars and Royal Fishing, we may record session IDs, timing, stake records and result references. These logs support wallet accuracy, dispute checks and security monitoring.

Retention and deletion

We keep account records only for as long as they are needed for service use, legal duties, dispute handling, fraud prevention and financial reconciliation. When retention no longer applies, records are deleted or anonymised.

Access and correction

You can ask to see, correct or update eligible personal data linked to your account. We verify each request first, then explain what can be changed, what must be retained and the expected response window.

Privacy questions before you join

These questions focus only on how this Privacy Policy works for your account data. They cover collection, cookies, payment references, game logs, correction requests and contact routes. If your concern involves access in Malaysia, remember that eligibility depends on local law and is available where local law permits.

We collect the details needed to create and protect your account, such as name, contact data, login credentials, region signals and verification records. We also keep support messages when they relate to privacy, security or account handling.

Payment references help match your wallet activity with processor responses. We use them to confirm transaction status, handle disputes, detect unusual activity and meet record duties. We do not use payment references to sell your personal data.

No. Cookies mainly support login sessions, language choices, security checks and basic service measurement. You can manage cookies through your browser, but blocking some cookies may affect account access or security screening.

Session records link activity to wallet accuracy, result checks and dispute handling. They may include session ID, time, stake record, result reference and device signal. We use these logs to protect account records and resolve queries.

Yes, you can ask us to correct eligible account data if it is wrong or outdated. We verify the request first, then update what can be changed and explain any record that must remain for legal or security reasons.

You can request deletion of eligible personal data. Some records may need to be retained for wallet reconciliation, fraud prevention, dispute handling or legal duties. We will explain which records can be deleted and which must remain.

Contact us through live chat after logging in, the account message centre or the email linked to your account. For your safety, never send passwords, one-time codes or bank PIN details in any privacy request.

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